I work customer service and I don't say sorry or apologize to people

I used to when I was younger and more naive but I realized as I got older that people just don't care if you say you're sorry. It also doesn't make sense to apologize to random strangers for something you didn't even have a part of. If they're unhappy with lines at the store it's not your fault. If they are unhappy about their wait time in a lobby it's also not your fault. If they're mad about a sticker price being wrong that's also not your fault. People want action and results and instead of wasting my breath and belittling myself to strangers I'll just do my best to get whatever it is done faster that they're upset over.